Answer Emergency; Call Agent - Nortel M3905 Quick Reference Manual

Answer Emergency

When your phone buzzes and the
Answer Emergency indicator flashes:
/
Hold
/
Ans Emerg
To disconnect from the emergency
call:
/
Goodbye

Call Agent

To call an agent:
/
CallAgt
Agent1
To leave Call Agent state:
/
Goodbye
Call Center Supervisor features
1. Press the
Hold
return to the call in progress.
2. Press the Answer Emergency
Your position goes into Not Ready
state and the Answer Emergency
indicator lights steadily. You are
connected to the call.
Press the
Goodbye
1. Press
Call Agent
goes into the Not Ready state.
Press the
Agent
agent or
dial
Note: To talk to another agent repeat steps
one and two or press the Agent Key for the
next agent.
Press the Goodbye
Key if you intend to
Key.
Key.
Key, your position
Key assigned to the
the agent's position ID.
Key.
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