Call Center Supervisor Features; Agent Keys - Nortel 1150E User Manual

Call Center Supervisor Features

Call Center Supervisor Features
In addition to the features described in this section, your network
administrator can assign any feature listed in the "Agent features" section
to a supervisor's phone (except Supervisor).

Agent Keys

Agent Keys allow you to connect, observe, or monitor the status of each
Agent position. Each Agent Key is linked to a particular agent position and
can be used along with the Call Agent or Observe Agent Keys. The
following table shows the meaning of LCD indicator associated with an
Agent Key.
Table 8: LCD status indicators
Indicator
Off
On
Slow Flashing
Fast Flashing
120
Agent Status
No agent logged in at this position
Busy on an ACD call
Waiting for an ACD call
Busy on a non-ACD call