Nortel 1150E User Manual page 124

Call Center Supervisor Features
Note: You cannot observe an agent if the agent's call is on hold or if
no calls are in progress.
To talk to an agent you are observing:
To leave the Observe state:
124
1. Press the
Observe Agent
You now have a conference with the
agent and the caller.
1. Press the
Goodbye
Key.
Key.