Hotdesk From A Phone With A Programmed Key; Call Center Agent Features - Nortel i20 Series Features Manual

Hotdesk from a phone with a programmed key

To invoke Hotdesking:
1. Press the Hotdesk
2. Enter the Hotdesk extension
3. Enter the Hotdesk password
To cancel Hotdesking:
1. Press the Hotdesk
2.8

Call Center Agent Features

If your extension is a dynamic member of a queue, then you have to login to the queue to start receiving
calls from that queue. (Note: Static members do not need to login and logout of a queue.)
To login to a queue:
1. Press the Feature
Your extension is added to all queues in which the extension is configured as a dynamic member.
OR
1. Dial *45 + QUEUE. (For example, to login to queue 600, dial *45600.)
Your extension is added to the specified QUEUE.
2. The system will announce that your extension has been added.
To logout of a queue:
1. Press the Feature
Your extension is removed from all queues in which the extension is configured as a dynamic
member.
OR
Copyright E-MetroTel ©2016
programmed key
programmed key again
soft key followed by the feature code
soft key followed by the feature code
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