Network Problems - Xerox Phaser 8400 Service Manual

USB Port Verification
1. Verify that the printer is Ready To Print.
2. Insert the Printer Installer and Utilities CD-ROM (8400) and Software and
Documentation CD-ROM (8500/8550) into the computer.
3. If the installer autoruns, exit the installer window.
4. Connect a USB cable between the printer and computer USB ports. The
computer automatically detects the new hardware and creates a driver.
Note
If the files from the driver are not currently installed on the computer, you
must locate the driver files on the CD-ROM. Once the files have been
located, the computer installs the driver and automatically configures it to
match the printer's feature set.
5.
To test the connection, click the START button.
6.
Select SETTINGS and then PRINTERS.
7. Locate the Phaser 8400/8500/8550 Color Printer icon and display its properties.
8. From the General tab, click the Print Test Page button to generate the test print. If
the test page prints, the USB port is functioning normally.

Network Problems

The printer maintains 6 logs in memory detailing network functions. The logs contain
TCP/IP, NetWare and AppleTalk initialization events. The logs can also be accessed
remotely via CentreWare.
The logs list events chronologically. The log is limited in length; when the log is full
the printer stops recording data to the log. The logs are stored on the Hard Drive so
only new data is stored each time the printer's power is cycled.
There is a Connection Setup Page, Configuration Page, and a network reset available
for troubleshooting Network problems.
To print an Event Log or Runtime Log:
1. Enter normal 'Customer Mode'.
2. From the main menu, select
3.
Scroll and select
4-84
Troubleshooting
Network Log Pages
and press OK.
and press OK.
Phaser 8400/8500/8550 Color Printer