Jam Code Troubleshooting Procedures
C2C
Strip flag unexpected event during mechanical recovery.
C2D
Strip flag unexpected state during warm-up.
C2E
Strip flag unexpected event during printer ready.
C2F
Strip flag unexpected event during fault.
C2K
Strip flag unexpected event during transfix roller oiling.
C2M
The strip flag actuated unexpectedly when paper picked from Tray 2.
C2N
The strip flag actuated unexpectedly when paper picked from Tray 3.
C2P
The strip flag actuated unexpectedly when paper picked from Tray 4.
C2Q
The strip flag actuated unexpectedly when paper picked from Tray 1.
C2R
Strip flag unexpected event during pick from the duplex path.
C2T
Strip flag unexpected event during transfix.
1. Ensure ground integrity of the printer, see page 4-77.
2. Check the paper tray for overfill.
3. Run the Stripper sensor test.
4. Inspect the stripper blade for damage or debris.
5. Run the Paper Lead Edge Times test.
6. Replace the stripper carriage assembly.
C2X
Strip flag unexpected event during exit.
1. Ensure the media is not too thick and that it is supported by the printer.
2. Use a less glossy media.
3. Ensure the guides in the tray are snug against the media.
4. If the drum maintenance unit is near the end of its life, replace it.
5. Clean and inspect the exit rollers.
6. Run the Paper Path Drive test.
C3M
The strip flag timed out waiting for the paper picked from Tray 2.
C3N
The strip flag timed out waiting for the paper picked from Tray 3.
C3P
The strip flag timed out waiting for the paper picked from Tray 4.
C3Q
The strip flag timed out waiting for the paper picked from Tray 1.
3-60
(Continued)
Phaser 8400/8500/8550 Color Printer