Xerox Phaser 8400 Service Manual page 127

Jam Code Troubleshooting Procedures
C3T Strip flag time-out during transfix.
1. Ensure media is correct size and type for the tray. If envelope jam, try a different
style.
2. Check the drum maintenance unit for proper operation, replace if necessary.
3. Ensure the process drive assembly is correctly homed, see page 6-8.
4. Ensure the stripper carriage moves freely, run the Stripper Contact test.
5. Run the Transfix Drive Slow and Transfix Drive Fast tests.
C3X Strip flag time-out during exit.
1. Open the exit cover and ensure the springs for the idler rollers are present and
installed correctly (they should be the same for all 5 rollers).
2. Verify the metal bar is installed on top of the exit guide.
C5X Print pulled back into transfix nip during exit.
1. Ensure the media is not too thick and that it is supported by the printer.
2. Use a less glossy media.
3. If the drum maintenance unit is near the end of its life, replace it.
4. Clean and inspect the exit rollers.
5. Ensure the process drive is correctly homed.
6. Run the Paper Path Drive test.
7. Replace the lower exit guide assembly.
D2D Exit flag unexpected event during warm-up.
D2M The exit flag actuated unexpectedly when paper picked from Tray 2.
D2N The exit flag actuated unexpectedly when paper picked from Tray 3.
D2P The exit flag actuated unexpectedly when paper picked from Tray 4.
D2Q The exit flag actuated unexpectedly when paper picked from Tray 1.
D2R The exit flag actuated unexpectedly when duplexing.
D2T The exit flag actuated unexpectedly when transfixing.
1. Ensure ground integrity of the printer, see page 4-77.
2. Run the Sensors test to test the exit sensor.
3. Run the Paper Lead Edge Times test.
4. Replace problem component.
Service Manual
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