Attendant Conference; Attendant Control Of Trunk Group Access - Lucent Technologies DEFINITY User Manual

Switch Features

Attendant Conference

This feature allows the attendant to arrange a conference call with as many as
five conferees. See "Conferencing Multiple Parties Together on a Call" in
Chapter 5 for step-by-step instructions.
After the conference call is arranged and all the conferees are added, a conferee
may recall you. If so, handle the call as described in the procedure for
" Attendant Recall," later in this chapter.
Attendant Control of Trunk Group
Access
This feature allows attendants to control access to as many as twelve trunk
groups, loudspeaker paging zones, or code calling zones per console. Calls
from system users to the trunk group under attendant control redirect to an
attendant console.
The Attendant Control of Trunk Group Access feature is normally activated when
the Trunk Group button is displayed in pink, indicating a warning. Your System
Manager will tell you when and how to use this feature.
When the call is redirected, the call bar display identifies the following:
Call appearance button; for example: c=
n
Calling party and trunk that the calling party tried to access
n
Call purpose; for example " tc"
n
To activate attendant control of trunk group access:
1. Click the Control Activate feature button.
n
NOTE:
An attendant can use TGU/TGE tie trunks (if available) to call a user
directly on a satellite switch, or to consult with users on the satellite
while an external or internal call is on hold. Attendants can access a
TGI trunk directly, or with a call on hold. (Consultation with users on
the main switch is an internal attendant feature, not involving
TGU/TGE or TGI trunks.)
The Control Activate feature button is displayed in white.
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