Message Retrieval - Lucent Technologies DEFINITY User Manual

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Message Retrieval

The console can be used to retrieve Leave Word Calling and Call Coverage
messages for other system users. Other system users may or may not be able
to retrieve their own messages. The users who cannot retrieve their own
messages will ask you to retrieve them. The display buttons are used for
retrieving messages.
When you are retrieving messages, you will click certain display buttons to
obtain the desired information. The display buttons are described in the " Display
Buttons" section of Chapter 2, " Understanding PC Console." The display buttons
associated with message retrieval, and their meanings, are:
Coverage Message Retrieval - Retrieves Leave Word Calling and Call
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Coverage messages for telephone users.
Next - Displays the next message.
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Delete Message - Deletes the displayed message.
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Return Call - Automatically returns the call requested by the currently
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displayed message.
When a user calls and asks you to see if any messages have been left, simply
enter message retrieval mode and check for messages. Read the messages to
the user, if there are any. If, after reading a message, the user wants you to
delete the message, you can click the Delete Message display button to delete
it. If the person who left the message is an internal system user, you can also
connect the calling party, whose messages you are retrieving, to the person who
left the message.
To retrieve a message for a system user:
1. Click the Coverage Message Retrieval display button.
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2. Dial the extension number assigned to the requesting user.
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3. Click the Next display button.
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4. Read the message to the calling party.
5. If you want to connect the calling party to the call, or delete the
currently displayed message, perform that procedure now. (Refer to
the following two procedures for step-by-step instructions.)
The display prompts " WHOSE MESSAGES?"
The display indicates the name of the user for whom messages are
being retrieved.
The display shows the user' s message.
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