Sharing Information Within Pc Console; Personalizing Screens In Pc Console; Navigating Through The Pc Console Screens - Lucent Technologies DEFINITY User Manual

Understanding PC Console
Place a call directly to a found entry in the PC Console database by clicking
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the Call button, or by pressing ENTER
Immediately access on-line help information
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Each of these capabilities is discussed in this chapter.

Sharing Information within PC Console

PC Console was designed to share information across your organization. During
the installation and administration of PC Console, your administrator creates and
" points to" several databases; each containing information that all console
operators can share.
Database information can be stored locally, or on a Local Area Network drive.
For backup purposes, a database can be co-located; accessed off of the Local
Area Network, with an automatic switch to the local hard drive if the network
drive becomes unavailable.

Personalizing Screens in PC Console

PC Console allows the administrator to select the language that each user sees
on the PC Console screens. The administrator can also modify an existing
language set to conform to a local dialect; or, if necessary, create an entirely
new interface language.
In addition, the administrator can specify which attendants prefer Help Tip
displays, and which attendants want the Auto Transfer capability to complete
their transfers automatically. You can override this " profile" information at any
time, by changing your preferences during any PC Console session. The
changes you make only affect the current session; they do not become a
permanent part of your profile.

Navigating through the PC Console Screens

PC Console is partitioned into the following functional areas.
F1
F2
F3
F4
F5
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The Help screen information that provides immediate on-line help.
The Busy Lamp Field that identifies, and provides access to, each
extension in your environment. You can also click to select a
particular Trunk Group or Hundreds Group button.
The feature buttons that allow you to perform the same function as
feature buttons on a hardware console.
The PC Directories that allow you to locate and call a person,
based upon their entry in a PC Console database.
The Call Handling area; from which you answer, place, hold, split,
transfer, conference, and release calls.