Lucent Technologies Definity Callmaster II Manuals

Manuals and User Guides for Lucent Technologies Definity Callmaster II. We have 3 Lucent Technologies Definity Callmaster II manuals available for free PDF download: Operation Manual, Instructions Manual, Programming The Options

Lucent Technologies Definity Callmaster II Operation Manual (92 pages)

Enterprise Communications Server Release 7 Console Operations

Brand: Lucent Technologies | Category: Server | Size: 1.2 MB

Table of Contents
3
1 Introduction

7
- Conventions Used in this Document
  8
- Security Measures
  8
2 Understanding the Console Layout

11
- Physical Layout of Your Console
  11
- DEFINITY® Enterprise Communications Server Release
  13
  - Outside-Lines Buttons Area
    13
  - Call Appearance Buttons
    14
  - Dialing Keypad
    15
  - Features
    17
  - The Display
    18
  - Displaying in Normal Mode
    20
  - Ringer-Volume Control Area
    24
  - Selector Console
    25
  - Tones Heard through Handset or Headset
    27
3 Operating the Console

29
4 Using the Features

35
- Speeding up the Console
  35
  - Using Auto Start
    35
  - Speed Dialing
    36
  - Holding Calls Automatically
    37
- Handling Multiple-Party Calls
  37
- Answering Calls for Another Party
  40
- Paging for Called Parties
  44
  - Parking Calls
    44
  - Chime Paging
    45
  - Paging with Voice Paging
    47
  - Paging with Deluxe Voice Paging
    48
- Assisting Callers with Special Tools
  49
- Managing Outside Lines
  56
- Using Features for Internal Use
  58
  - Restricting Calls
    58
  - Activating Don't Split
    60
  - Testing Phone System Components
    61
  - Accessing Individual Console Operators
    61
  - Using the Internal Directory
    62
  - Assigning Main Console Operators
    63
  - Leaving Messages
    63
  - Retrieving Messages
    64
  - Using Night Service
    65
  - Routing Calls Economically
    66
  - Using Visually Impaired Attendant Service
    69
5 Centralized Attendant Service

71
- Identifying Differences in a CAS Environment
  71
  - Using CAS-Associated Tones
    72
  - Using a CAS Display
    72
  - Using CAS Operating Procedures
    73
  - Transferring CAS Calls
    73
  - Placing Calls on Remote Hold
    74
  - Using CAS Backup Service
    74
  - Using CAS Night Service Operations
    74
6 Routine Maintenance

77
- Testing the Console
  77
- Cleaning Your Console
  78
- Commercial Power Failure
  78
- Console Operations 555-230-700 June
  92

Lucent Technologies Definity Callmaster II Instructions Manual (50 pages)

DEFINITY Enterprise Communications Server Generic 1, Generic 3, and System 75 Automatic Call Distribution (ACD)

Brand: Lucent Technologies | Category: Telephone | Size: 0.34 MB

Table of Contents
3
Introduction
5
ACD Procedures
13
- Agent Login
  13
- Agent Login (EAS)
  14
- Agent Logout
  15
- Agent Logout (EAS)
  15
- Auto-In Mode with Automatic Answering
  16
- Manual-In Mode with Automatic Answering
  18
- Auto-In Mode with Manual Answering
  19
- Manual-In Mode with Manual Answering
  21
- Answering Calls in Multiple Splits or Skills
  22
- Multiple Call Handling (MCH)
  23
- MCH Forced Call Options Available with the DEFINITYECS G3V4 and Later
  25
- Internal Calls to Splits or Vdns
  26
- Adding a Skill or Changing a Skill Priority
  27
- Removing Yourself from a Skill Assignment
  28
- Being Moved to Another Split or Skill
  28
- Using the Vustats Feature
  29
- Request for Supervisor Assistance
  30
- Mute Feature
  32
- Display Features
  32
- Using a Caller Information Button
  33
- Viewing Caller Identification, Queue Status, or Time/Date/Timer
  33
- Display Examples
  34
- Basic Voice Terminal Procedures
  35
- Abbreviated Dialing
  35
- Automatic Callback
  37
- Call Forwarding - All Calls
  38
- Call Park
  39
- Call Pickup
  40
- Conference
  41
- Hold
  42
- Last Number Dialed
  42
- Leave Word Calling
  43
- Message
  44
- Send All Calls
  44
- Transfer
  45
Indicator Lights
46
Tones and Their Meaning
47
- Ringing Tones
  47
- Headset or Handset Tones
  47
Quick Reference Lists
49

Lucent Technologies Definity Callmaster II Programming The Options (8 pages)

DEFINITY Enterprise Communications Server (ECS) Voice Terminals

Brand: Lucent Technologies | Category: Telephone | Size: 0.03 MB

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Lucent Technologies Definity Callmaster II Manuals

Lucent Technologies Definity Callmaster II Operation Manual (92 pages)

Table of Contents

1 Introduction

2 Understanding the Console Layout

3 Operating the Console

4 Using the Features

5 Centralized Attendant Service

6 Routine Maintenance

Lucent Technologies Definity Callmaster II Instructions Manual (50 pages)

Table of Contents

Lucent Technologies Definity Callmaster II Programming The Options (8 pages)

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