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Definity Callmaster VI
Lucent Technologies Definity Callmaster VI Manuals
Manuals and User Guides for Lucent Technologies Definity Callmaster VI. We have
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Lucent Technologies Definity Callmaster VI manual available for free PDF download: Operation Manual
Lucent Technologies Definity Callmaster VI Operation Manual (92 pages)
Enterprise Communications Server Release 7 Console Operations
Brand:
Lucent Technologies
| Category:
Server
| Size: 1.2 MB
Table of Contents
Table of Contents
3
1 Introduction
7
Conventions Used in this Document
8
Security Measures
8
2 Understanding the Console Layout
11
Physical Layout of Your Console
11
DEFINITY® Enterprise Communications Server Release
13
Outside-Lines Buttons Area
13
Call Appearance Buttons
14
Dialing Keypad
15
Features
17
The Display
18
Displaying in Normal Mode
20
Ringer-Volume Control Area
24
Selector Console
25
Tones Heard through Handset or Headset
27
3 Operating the Console
29
Activating the Console
30
Deactivating the Console
30
Transferring Calls to Internal Extensions
30
Transferring Calls to Outside Numbers
31
Placing Callers on Hold
32
Connecting Two or more Callers
32
Answering Emergency Calls
33
4 Using the Features
35
Speeding up the Console
35
Using Auto Start
35
Speed Dialing
36
Holding Calls Automatically
37
Handling Multiple-Party Calls
37
Connecting Multiple Callers
37
Locking out the Console Operator
38
Recalling the Console Operator
38
Paging with Deluxe Voice Paging
39
Answering Calls for Another Party
40
Backing up the Console Operator
41
Routing Calls through the Console Operator
41
Covering Calls from the Console
41
Forwarding All Calls
42
Parking Calls
43
Paging for Called Parties
44
Parking Calls
44
Chime Paging
45
Paging with Voice Paging
47
Paging with Deluxe Voice Paging
48
Assisting Callers with Special Tools
49
Using Call Waiting
49
Split-Swap
50
Interrupting a Call
51
Overriding Diversion Features
52
Emergency Notification to Digital Telephones
52
Providing Emergency Notification to the Operator
54
Providing Emergency Access to the Operator
54
Placing a Series of Calls
55
Managing Outside Lines
56
Controlling Access to Outside Lines
56
Displaying Outside Line Information
57
Choosing Outside Lines
58
Using Features for Internal Use
58
Restricting Calls
58
Activating Don't Split
60
Testing Phone System Components
61
Accessing Individual Console Operators
61
Using the Internal Directory
62
Assigning Main Console Operators
63
Leaving Messages
63
Retrieving Messages
64
Using Night Service
65
Routing Calls Economically
66
Using Visually Impaired Attendant Service
69
5 Centralized Attendant Service
71
Identifying Differences in a CAS Environment
71
Using CAS-Associated Tones
72
Using a CAS Display
72
Using CAS Operating Procedures
73
Transferring CAS Calls
73
Placing Calls on Remote Hold
74
Using CAS Backup Service
74
Using CAS Night Service Operations
74
6 Routine Maintenance
77
Testing the Console
77
Cleaning Your Console
78
Commercial Power Failure
78
Console Operations 555-230-700 June
92
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