Integrated Directory - Lucent Technologies DEFINITY User Manual

Switch Features
To activate the Auxiliary Work or Make Busy function:
1. Click the Auxiliary Work or Make Busy feature button associated with
the hunt group.
n
n
To deactivate the Auxiliary Work or Make Busy function:
1. Click the Auxiliary Work or Make Busy feature button again.
n

Integrated Directory

This feature enables the attendant to retrieve extension numbers from the
system directory. The directory contains an alphabetical listing of names and
numbers of people within the system.
With Integrated Directory, you can use the keyboard to type in a name and
retrieve the extension number assigned to that name.
You can enter the Integrated Directory mode whether or not you are active on a
call. Also, calls can come in to the console while the Integrated Directory mode
is active.
To find a person' s extension, type the number that, on a telephone keypad,
corresponds to the first letter of the person's last name. Then press Next to
move through each entry within the matching group of names.
To retrieve an extension using Integrated Directory, then place a call to
that extension:
1. Click the Integrated Directory feature button.
n
n
2. Using your keyboard, type the first letter of the person's last name; or
type the number that, on a telephone keypad, corresponds to the first
letter of the person's last name. To locate "John Smith", for example,
type the number 7.
n
3. Click the Next button until the desired name is displayed.
If the feature button is displayed in pink — This indicates that the
attendant is the last active member in the group, and there are still
calls in the hunt group queue. Auxiliary Work or Make Busy cannot
be activated.
If the feature button is displayed in white — This indicates that
the console is temporarily removed from the hunt group.
The feature button is displayed in gray. This indicates that the
console is active in the hunt group again.
The Integrated Directory feature button is displayed in white.
The Display window opens, and prompts you to enter a name.
Names that begin with the first matching letter, and their associated
extensions, are displayed.
Issue 2.5 October 1999 6
-27