Trunk Group Busy/Warning Indicators To Attendant; Trunk Identification - Lucent Technologies DEFINITY User Manual

Troubleshooting
Trunk Group Busy/Warning Indicators to
Attendant
This feature provides the attendant with a visual indication of the trunk group
status for each of the Trunk Group buttons displayed on the console.
Gray — Indicates normal. Less than a preset number of trunks in the
n
associated group are busy.
Pink — Indicates that a preset number of trunks in the associated trunk
n
group are busy.
Red — Indicates that all trunks in the associated trunk group are busy.
n
Feature buttons can also be administered as Local Trunk Group buttons and
Remote Trunk Group buttons; for a total of up to twelve more Trunk Group
buttons. Each of these feature buttons indicates the status of its associated
trunk group; again by changing to the appropriate display color.
Observe these indicators to stay alert to unusual or suspicious conditions, such
as groups that are always busy, or those that are never busy. Knowing what
hours of the day are typically the most- and least-busy will also prove useful in
analyzing possible trunk problems. For example, if a trunk group remains red
for a particular group during a period that is not usually busy, it may be that one
or more trunks are out-of-service, but appear to be busy. Another indicator of a
possible problem situation is the Trunk Group button whose color never seems
to change. When you notice an unusual situation, use Busy Verification to test
the trunk you suspect is faulty.
NOTE:
DCS is required for the busy and warning indicators associated with
Remote Trunk Group buttons, but the buttons themselves will work without
DCS.

Trunk Identification

When a telephone user in the system experiences noise or poor transmission on
a trunk, the user can conference the attendant into the call. The attendant can
then use the Trunk Identification feature to identify the specific trunk that is
faulty, then report it for maintenance. The Trunk Identification feature can also
be used on trunk calls originated by, or received by, the attendant.
The trunk identification (access code and group member number) will be
displayed when you click the Identify Trunk feature button during a call. If two
trunks are used for a call, the identification of the last trunk added to the call is
displayed. Trunk Identification cannot be displayed if more than two trunks are
on a call.
The following procedure assumes that you are on an active call; however the
Identify Trunk feature button can be used while a trunk is being accessed, while
digits are being outpulsed on a trunk, or during the intervals that occur between
digit outpulsing.
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