Call Park - Lucent Technologies DEFINITY User Manual

Switch Features

Call Park

This feature allows an incoming call to be put on hold at an extension, then
retrieved from any telephone in the system. It is particularly useful to an
attendant who is asked by a caller to page another party.
You can park a call on any extension in the system. In addition, the console
group can have up to 10 extensions that are used exclusively for Call Park.
These extensions are not assigned to telephones. They are used only by
attendants to park calls, and can be assigned to a Busy Lamp Field for quick
access. The Busy Lamp Field associated with that number will be displayed in
dark blue to indicate that a call is parked there.
You can use Call Park with the Loudspeaker Paging Access feature. After
parking an incoming call, page the desired party and announce the extension
where the call is parked. When the paged party dials the Call Park Answer Back
code and the parked extension number, the two parties are connected.
If a parked call is not answered within a preset time, the call returns to an
attendant console for assistance. Such calls may have been originally parked by
an attendant, the system, or a telephone user. When a parked call returns to the
console, the call identification is displayed.
NOTE:
This feature is available to PC Console only if the applicable feature
access codes have been correctly administered at the switch.
To park a call:
1. Click the Transfer icon
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2. Dial the Call Park access code.
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3. Use your keyboard or telephone keypad to dial the extension, use the
search and dial capabilities of PC Directory, or click the Hundreds
Group button, then the Busy Lamp Field that is associated with the
extension where the call is to be parked. Listen for the call progress
tones.
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The calling party is separated from the connection.
You hear dial tone.
The Split feature button is displayed in white.
You hear the second dial tone.
Confirmation tone — Indicates that the call is parked. This
procedure is complete.
Busy tone — Indicates that a call is already parked at the dialed
extension. Continue to Step 4.
or highlight the call bar and press F6.
Issue 2.5 October 1999 6
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