Emergency Access To The Attendant - Lucent Technologies DEFINITY User Manual

Switch Features
5. Click the Cancel icon
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Emergency Access to the Attendant

This feature provides for emergency calls to be placed to the attendant
automatically by the system, or dialed by system users; and allows such calls to
receive priority handling by the attendant.
When an emergency call is placed, the call will terminate at an available
attendant console. The attendant receives visual and audible notification of the
emergency call.
If all attendants are busy when an emergency call is placed, the call enters a
unique queue for emergency calls. This queue allows attendants to handle
emergency calls separately from other calls, and attendants should immediately
respond to an emergency call.
When an emergency call enters the Emergency queue, the following will occur:
At all consoles not active on an emergency call, an Emergency feature
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button (if one is administered) is displayed in pink, and the Emergency tone
sounds.
Any one of the attendants can end the current call (or put it on hold) and
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receive the call from the Emergency queue. As soon as the attendant
answers, the Emergency tone is silenced (if no other calls are in the
Emergency queue).
The call bar identifies the call with the abbreviation EMRG and shows the
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following information:
The calling party identification
The number of emergency calls remaining in the queue
A typical emergency call has this display format:
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a = TOM ROBERTS EXT 3041 in EMRG Q
6-24
Issue 2.5 October 1999
Intercept tone stops.
Return to Step 2.
or press F7.