Holding A Call - Lucent Technologies DEFINITY User Manual

Console Operations
To drop yourself from a conference call:
You can drop yourself from a conference call without affecting the connected
parties. The conference call itself continues, but is removed from your
PC Console display.
1. Click the Release icon
the conference call and press F8.
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To end a conference call:
When you end a conference call, the call is terminated for all connected parties.
1. Click the Forced Release icon
associated with the conference call and press F9.
2. Click Yes to confirm that you want to end the conference.
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Holding a Call

You can put any call on hold at the PC Console workstation; including single-
party and multi-party calls. It is possible to have a held call on each of the six
call bars. You should hold a call if the party (or parties) may need assistance
during the call, or if you expect to reenter the call with information.
If you are holding a multi-party call, the Attendant Lockout feature can be used
to prevent you from directly reentering the call. One of the parties on the call
must call you for assistance, via the Attendant Recall feature.
NOTE:
If a single-party call is held for longer than the switch-based timed
reminder interval, its call bar will turn red and a timed reminder tone will
sound. Retrieve the call in the usual way, but you must handle this call
before accepting any new calls.
To hold the current call:
1. Click the Hold icon
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The call is removed from your display, but continues undisturbed for
the remaining parties.
The call is removed from your display and terminated for all
connected parties.
The call is placed on hold.
A Retrieve icon
, or highlight the call bar associated with
, or highlight the call bar
or highlight the call bar and press F7.
is displayed on the call bar.
Issue 2.5 October 1999
5-7