Troubleshooting Switch Problems; Console Alarm Indicators; Alarm And Alarm Reported Indicators; Optional Alarm Lamps - Lucent Technologies DEFINITY User Manual

Troubleshooting

Troubleshooting Switch Problems

Each system site should have a well-defined policy for collecting and responding
to system alarms and user-generated trouble reports. Alarms that are generated
by the system produce visible signals at the console, at selected telephones, and
at the system equipment cabinet.
If the system has a link to a remote maintenance site, your system alarms will be
sent to the remote site automatically.
If your system does not have a link to a remote maintenance site, then your
system-generated alarms must be reported immediately to your System
Manager. The System Manager is responsible for clearing the alarms, or for
calling the designated maintenance organization to do so.

Console Alarm Indicators

Your console has built-in alarm lamps that indicate major and minor troubles on
the switch. The feature buttons on the console can also be administered as
alarm indicators to identify more specific problem conditions.

Alarm and Alarm Reported Indicators

Two alarm indicators appear on your console in the lower right corner. They are
labeled Alarm and Alarm Reported. The alarm indicators are displayed only
when a system problem is detected, and are automatically removed when the
trouble is cleared.
If your system includes the remote maintenance option, the Alarm Reported
indicator is displayed to indicate that the system has alerted the maintenance
organization. Once the maintenance organization has been notified, they will
assume responsibility for clearing the problem.
If the Alarm Reported indicator is displayed for any extended length of time
after the Alarm indicator appears, this means that the system is unable to notify
the maintenance organization. You, as the attendant, must notify the System
Manager of this unresolved alarm condition.
If your system does not have the remote maintenance option, the Alarm
Reported indicator will not appear on your display in the event of an alarm
condition. In this case, you must notify the System Manager that the alarm
condition exists.

Optional Alarm Lamps

The Alarm indicator does not distinguish between major and minor alarms. If
this information is pertinent, a Major Alarm feature button should be
administered on your console. This feature button will be displayed in white
when a major alarm problem exists.
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Issue 2.5 October 1999