The Features You Can Use To Troubleshoot Problems At The Switch - Lucent Technologies DEFINITY User Manual

Troubleshooting
If the Alarm indicator is displayed, and the Major Alarm feature button is
displayed in white, this indicates a major alarm. If only the Alarm indicator is
displayed, this indicates a minor alarm.
Other feature buttons can be administered as trouble indicators for links between
the system and peripheral support equipment, or to indicate problem at other
sites. A Link Failure feature button is displayed in white to indicate major,
minor, and warning alarms. (In systems with the Hospitality Services package, a
PMS Link Failure feature button is displayed in white to indicate trouble in the
link between the system and the customer-supplied Property Management
System.)
You can cause white Major Alarm feature button to go gray by clicking that
button. If the trouble is cleared before system maintenance detects it again, the
feature button will remain gray.
Feature buttons administered for the Facility Busy Indication feature remain
white as long as the links are active, but go gray if a link fails.
The system does not report link failures to the remote maintenance organization.
You must notify the System Manager immediately of any indication of link
trouble.
Four feature buttons can be administered to function as hardware alarm
indicators for users associated with system maintenance, or for users who
monitor system performance. A PMS Printer Alarm feature button is displayed
in white when the PMS printer interface has a problem, and an Auto Wakeup
Alarm feature button is displayed in white when the interface to the PMS Auto
Wakeup printer has a problem. A CDR 1 Failure-In feature button is displayed
in white when its interfaces to the primary SMDR output devices have a
problem, and a CDR 2 Failure-In feature button is displayed in white when its
interfaces to the secondary SMDR output devices have a problem.
The Features You Can Use to Troubleshoot
Problems at the Switch
You can use the following features to perform simple trouble isolation and
analysis of problems at the switch.
Automatic Circuit Assurance — Used for monitoring possible trunk failures.
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Busy Verification of Telephones and Trunks — Used for placing test
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calls.
DCS Busy Verification of Telephones and Remote Trunks — Used for
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placing test calls to remote telephones and trunks on the DCS link.
Trunk Group Busy/Warning Indicators to Attendant — Used to provide
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an indication of trunk usage.
Trunk Identification — Used to specifically identify the trunk where a
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problem is occurring.
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