Facility Test Call; Issue 2.5 October 1999; Individual Attendant Access - Lucent Technologies DEFINITY User Manual

Switch Features

Facility Test Call

This feature allows authorized personnel to place test calls to specific trunks,
touch-tone receivers, time slots, and system tones.
Your System Manager will tell you if you are authorized to use this feature.
Detailed information on using this feature is available in the " Trouble-Clearing
Aids" section of the DEFINITY Communications System Generic 1 and Generic
3 Maintenance, 555-204-105.

Individual Attendant Access

This feature allows users to access a specific attendant console in a system that
has more than one console. Each attendant console can be assigned an
individual extension number to provide individual attendant access.
To call a specific attendant, a system user dials the individual attendant
extension number, rather than dialing 0 (the attendant group number). If DID is
provided, an individual attendant can be called directly from outside of the
system.
Calls to individual attendants are answered using the same operations as those
used for answering any incoming call to the attendant group. In addition to
receiving individual calls, each attendant in the system can have up to two calls
waiting in an individual attendant queue. When a call is waiting in an individual
attendant' s queue, the Individual Calls Waiting indicator is displayed in red.
The Position Available indicator applies only to calls directed to the attendant
group (dial 0 calls); it does not indicate whether or not individual attendant calls
can be accepted.
An individual attendant can be a member of a hunt group (DDC or UCD group).
Hunt group calls can route to the attendant console, as long as the attendant is
not already active on a call, and does not already have a call to that hunt group
held on, or split from, the console.
An individual attendant can have a feature button assigned for the hunt group.
When an incoming hunt group call arrives, that feature button is displayed in
pink. When this occurs, the button can be clicked to answer the call.
An attendant can activate and deactivate the Auxiliary Work or Make Busy
functions associated with hunt groups. Activation of either feature temporarily
removes the console from the hunt group.
Calls to an attendant console are answered in the following priority: individual
attendant extension number calls, followed by " 0" dialed calls, then hunt group
calls. When calls are waiting in the " 0" dialed calls queue, the Call Waiting tone
is heard.
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Issue 2.5 October 1999