Inter-Pbx Attendant Service (Ias); Interactions - Lucent Technologies DEFINITY User Manual

Switch Features
4. To search for another name, click the Normal button to clear the text
box, then repeat from Step 1.
5. To call the displayed number, click the Call button.
n
n
6. To exit Integrated Directory mode, click the Quit button.

Inter-PBX Attendant Service (IAS)

This feature allows attendant positions for more than one branch location to be
concentrated at one central, or main, location.
IAS calls follow the same operations as normal attendant calls. Local attendants
at the branch locations can be accessed through the IAS feature. All listed
directory numbers, including those for DID calls directed to the branch system,
are routed to an IAS attendant when IAS is in effect.
When an IAS call is received by the system at the main location, it is routed to
an IAS attendant or put into the attendant queue, if an attendant is not available.
When an IAS main attendant extends an IAS call, the routing of the extended
call is done by the main system. When the attendant clicks the Release icon
or presses F8 to release the call, the IAS trunk of the system is occupied
until the call is dropped.

Interactions

The IAS feature interacts with other features, and attendant console functions,
as follows:
Attendant Control of Trunk Group Access
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On a branch system with IAS in effect, an attendant-seeking call is routed
first to a local attendant, and then to an IAS attendant if a local attendant
is not available. If the call is routed to an IAS attendant and the attendant
extends the call back to the trunk group, the following occurs:
In a DCS environment, the call is recognized as an attendant-
originated call and is not redirected again.
In a non-DCS environment, the call is redirected by the branch system
again, because the call is recognized as an incoming call.
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You hear dial tone.
The normal call progress tones are heard.