Lucent Technologies DEFINITY Enterprise Communications Server Manuals

Lucent Technologies DEFINITY Enterprise Communications Server Manuals

Manuals and User Guides for Lucent Technologies DEFINITY Enterprise Communications Server. We have 1 Lucent Technologies DEFINITY Enterprise Communications Server manual available for free PDF download: Operation Manual

Lucent Technologies DEFINITY Enterprise Communications Server Operation Manual

Lucent Technologies DEFINITY Enterprise Communications Server Operation Manual (92 pages)

Enterprise Communications Server Release 7 Console Operations

Brand: Lucent Technologies | Category: Server | Size: 1.2 MB

Table of Contents

Table of Contents
3
1 Introduction

7
- Conventions Used in this Document
  8
- Security Measures
  8
2 Understanding the Console Layout

11
- Physical Layout of Your Console
  11
- DEFINITY® Enterprise Communications Server Release
  13
  - Outside-Lines Buttons Area
    13
  - Call Appearance Buttons
    14
  - Dialing Keypad
    15
  - Features
    17
  - The Display
    18
  - Displaying in Normal Mode
    20
  - Ringer-Volume Control Area
    24
  - Selector Console
    25
  - Tones Heard through Handset or Headset
    27
3 Operating the Console

29
4 Using the Features

35
- Speeding up the Console
  35
  - Using Auto Start
    35
  - Speed Dialing
    36
  - Holding Calls Automatically
    37
- Handling Multiple-Party Calls
  37
- Answering Calls for Another Party
  40
- Paging for Called Parties
  44
  - Parking Calls
    44
  - Chime Paging
    45
  - Paging with Voice Paging
    47
  - Paging with Deluxe Voice Paging
    48
- Assisting Callers with Special Tools
  49
- Managing Outside Lines
  56
- Using Features for Internal Use
  58
  - Restricting Calls
    58
  - Activating Don't Split
    60
  - Testing Phone System Components
    61
  - Accessing Individual Console Operators
    61
  - Using the Internal Directory
    62
  - Assigning Main Console Operators
    63
  - Leaving Messages
    63
  - Retrieving Messages
    64
  - Using Night Service
    65
  - Routing Calls Economically
    66
  - Using Visually Impaired Attendant Service
    69
5 Centralized Attendant Service

71
- Identifying Differences in a CAS Environment
  71
  - Using CAS-Associated Tones
    72
  - Using a CAS Display
    72
  - Using CAS Operating Procedures
    73
  - Transferring CAS Calls
    73
  - Placing Calls on Remote Hold
    74
  - Using CAS Backup Service
    74
  - Using CAS Night Service Operations
    74
6 Routine Maintenance

77
- Testing the Console
  77
- Cleaning Your Console
  78
- Commercial Power Failure
  78
- Console Operations 555-230-700 June
  92

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