No Answer Timer (Generic 3); Return Call Timeout - Lucent Technologies DEFINITY User Manual

Switch Features

No Answer Timer (Generic 3)

This feature increments a delay threshold count when a call to the attendant has
not been answered within a preset length of time (usually about 20 seconds).

Return Call Timeout

This feature sends a special ringing tone to the attendant when a transferred call
has not been answered within a preset length of time, and has returned to the
console.
The expiration time period for return call timeout is administered for unanswered
extended calls.
If an extended call is not answered within the administered expiration time
period, the call bar is displayed in white and the attendant hears a ringing tone.
An extended call can also be held. If this is the case, the returning call will
cause the call bar to be displayed in red.
To answer the return call timeout:
1. Click the Answer icon
bar and press F6.
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2. Report to the calling party, and determine what type of service the
calling party wants.
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3. Click the Release icon
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Ringing stops.
You are connected to the calling party.
The Transfer , Hold
Conference icons are displayed on the call bar that is
associated with this call.
The Position Available indicator is turned off.
If the calling party wants to continue waiting, extend the call or
place the call on hold again.
If the calling party does not want to continue waiting, go to Step 3.
The call is released from the console.
The procedure is complete.
for the incoming call, or highlight its call
, Release
or press F8.
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