Analysing The Problem - Toshiba SATELLITE 2610 Series User Manual

 Inspect all connecting cables for loose wires and all connectors for
loose pins.

 Check that your diskette or CD/DVD-ROM is correctly inserted and
that the diskette's write protect tab is correctly set.
Make notes of your observations and keep them in a permanent error
log. This will help you describe your problems to your dealer. If a
problem recurs, the log will help you identify the problem faster.

Analysing the problem

Sometimes the system gives clues that can help you identify why it is
malfunctioning. Keep the following questions in mind:

 Which part of the system is not operating properly: keyboard,
diskette drives, hard disk drive, printer, display. Each device produces
different symptoms.

 Is the operating system configuration set properly? Check the
configuration options.

 What appears on the display screen? Does it display any messages or
random characters? Print a copy of the screen if you have a printer
attached. Look up the messages in the software and operating
system documentation. Check that all connecting cables are correctly
and firmly attached. Loose cables can cause erroneous or intermittent
signals.

 Do any indicators light? Which ones? What colour are they? Do they
stay on or blink? Write down what you see.

 Do you hear any beeps? How many? Are they long or short? Are
they high pitched or low? Is the computer making any unusual
noises? Write down what you hear.
Record your observations so you can describe them to your dealer.
Software
The problems may be caused by your software or diskette. If you cannot
load a software package, the media may be damaged or the program
might be corrupted. Try loading another copy of the software.
If an error message appears while you are using a software package,
check the software documentation. These documents usually include a
problem solving section or a summary of error messages.
Next, check any error messages in the OS documentation.
Hardware
If you cannot find a software problem, check your hardware. First run
through the items in the preliminary checklist above. If you still cannot
correct the problem, try to identify the source. The next section provides
checklists for individual components and peripherals.
10-2 Troubleshooting User's Manual