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Product support is available if you need help. However, please check the
table of contents in this manual to find the information you need — you
may be able to save a phone call.
Services
Product support and information are available through the services
listed on the separate Product Support sheet, which is included. We
suggest that you save the Product Support sheet for future reference.
You can also find help at the Caere Corporation Internet site. Visit:
http://www.caere.com/
Seek the "Support" pages.
Information We Will Need From You
For the most efficient response, please have the following information
ready and be near your computer when you call:
• OmniPage Limited Edition serial number (printed on your
program disks).
• OmniPage Limited Edition version number.
• DOS operating system version.
• Scanner manufacturer and model.
• If you have a TWAIN-compliant scanner, the name and revision
level of your TWAIN software.
• The amount of RAM in your system.
• The amount of free conventional memory available.
• A listing of the
• A listing of the
• The size and location of your Windows 3.1 swap file.
• The make and model of your computer system and peripheral
devices (printers, monitors, etc.).
• The text of any error message you received.
• Details about what you were doing when the error occurred.
DXWRH[HFEDW
file.
FRQILJV\V
file.
Troubleshooting and Support - 30
Product Support
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Table of Contents
Troubleshooting
