Macintosh Troubleshooting - Xerox phaser 2135 Advanced Features And Troubleshooting Manual

Networking

Macintosh Troubleshooting

The steps in this procedure should eliminate cabling, communication, and connection
problems. Complete these steps, then run a test print from your software application. If the
job prints, no further system troubleshooting is necessary. For problems with the
appearance of your document once it has printed, consult Troubleshooting on page 76
Requirements
A workstation with the appropriate Phaser 2135 printer driver installed.
I
A working knowledge of the operating system (System 8.0+ or higher) being used on
I
your workstation.
Proper cabling in use to connect your printer to the network.
I
Macintosh Quick Check
1. Start the Chooser in Operating System 8.0+ or greater software.
2. If the printer name appears, your printer is communicating through the network. You
do not need to perform any of the checks outlined in this section.
3. If your printer name does not appear, proceed to the next section.
Macintosh Troubleshooting Step-by-Step
1. Verify that the printer is plugged in, turned on, and connected to an active network.
2. Verify cable connection to the printer from the EtherTalk network. (BNC connections
should have the locking pins of the plug snapped into the slots of the jack. RJ45
connections should be fully inserted and the locking clip engaged.)
3.
Verify that the printer is receiving network traffic by monitoring the LEDs on the back
of the printer. When the printer is connected to a functioning network receiving
traffic, its link LED is green, and its orange traffic LED is flashing rapidly.
4. From the Front Panel, verify that EtherTalk is enabled. If not, enable it in the Front
Panel (see page 122) and reset the printer.
5. Print a Configuration Page and verify that EtherTalk is enabled. Refer to the Phaser
2135 Printer Quick Network Install Guide for instructions.
6. From the Configuration Page, verify the Zone. If you have multiple zones on your
network, be certain your printer is set to advertise in the desired zone.
7. If you are still unable to print, refer to the Xerox web site at:
www.xerox.com/officeprinting/infoSMART.
124 Phaser Color Printer 2135