Macintosh Troubleshooting; Requirements; Macintosh Quick Check; Macintosh Troubleshooting Step-By-Step - Xerox PHASER 5400 Advanced Features And Troubleshooting Manual
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Also See for PHASER 5400:
- User manual (123 pages) ,
- Quick install manual (40 pages) ,
- Service quick reference manual (503 pages)
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Macintosh troubleshooting
The steps in this procedure should eliminate cabling, communication, and connection
problems. Complete these steps, then run a test print from your software application. If the
job prints, no further system troubleshooting is necessary. For problems with the
appearance of your document once it has printed, consult the Troubleshooting chapter on
page 79.
Requirements
A workstation with the appropriate Phaser 5400 printer driver installed.
A working knowledge of the operating system (System 8.0+ or higher) being used on
your workstation.
Proper cabling in use to connect your printer to the network.
Macintosh quick check
1.
Start the Chooser in Operating System 8.0+ or greater software.
2.
If the printer name appears, your printer is communicating through the network. You
do not need to perform any of the checks outlined in this section.
3.
If your printer name does not appear, proceed to the next section.
Macintosh troubleshooting step-by-step
1.
Verify that the printer is plugged in, turned on, and connected to an active network.
2.
Verify cable connection to the printer from the EtherTalk network.
3.
Verify that the printer is receiving network traffic by monitoring the LEDs on the back
of the printer. When the printer is connected to a functioning network receiving
traffic, its link LED is green, and its orange traffic LED is flashing rapidly.
4.
From the control panel, verify that EtherTalk is enabled. If not, enable it in the control
panel (see page 75) and reset the printer.
5.
Print a Configuration Sheet and verify that EtherTalk is enabled. Refer to the Quick
Network Install Guide for instructions.
6.
From the Configuration Sheet, verify the Zone. If you have multiple zones on your
network, be certain your printer is set to advertise in the desired zone.
7.
If you are still unable to print, refer to the Xerox web site at:
www.xerox.com/officeprinting/support.
Advanced Features and Troubleshooting Manual
Networking
77
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Table of Contents
Troubleshooting
