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The vtel.ini configuration file
!
!
Important:
TwoStepBlindTransfer
ReadyAfterReset
monitor
DEFINITY Reason Codes are discussed in the
choices, the names of the tables containing the Logout and/or Aux codes must be provided
later in this file.
DefinityLogoutCode
DefinityAuxCodes
DirectWrapUp
ClearUserIDWhenCancel
EnableRTM
EnhancedDialDirectory
EnableFreeDesking
DisableAllDialogBoxes
DisableVESPLogout
WarnIfACDandDirect
IssueWrapUpAfterDisconnect
SendVDUChangeWithVDUWatch
Occasionally, with multiple calls, VTel creates 'ghost calls', where the TS.Disconnect.Event
has already occurred, but the VDU.Watch.Event has not ceased. This causes a condition
where VTel creates a new call object that can't be released, because the
TS.Disconnect.Event has already occurred - a 'ghost call'.
AllowMakeVDUonVDUWatch
108 VTel Programmer Guide
Important:
Important:
PhonePresetAcd can only be set to no if AutoIn is set to no as well. For
more information on PhonePresetAcd for DEFINITY, see the discussion in
Phone states after hang up
# parameter is ignored.
on page 18.
y
# Performs a 2-step transfer-init, then an
# automatic complete-or-cancel. 1-step if
# not enabled.
y
# Goto Ready state after phone reset
n
# Enable event monitoring between VTel and its
OLE/DDE clients.
VTel User's
n
# Enable Definity Reason codes for Logout
n
# Enable Definity Reason codes for AUX Work
n
# Disable/Enable Wrapup after direct calls
n
# Clear User ID field in Dial Directory
# when cancelled
n
# Enables Real Time Monitoring support for VTel.
# To send agent states to the ADU, the default
# setting if not used, is "n".
n
# The Unified Agent Directory control displays
# logged in agents and their states. If you are
# using IC Agent, this must be set to "y". If you
# are using the VTel application stand-alone, and
# you want to see the VTel Dial Directory loaded
# with agents, set this option to "n". The default
# is "y".
n
# Enables VTel to monitor an agent's login station
# ID rather than their statistically configured
# station ID
n
# Disable all dialogs in VTel. This must be run in
# NO_GUI mode. Errors are logged to vuser.log
n
# Prevents a hardphone logout from logging Avaya
# Agent out of VESP instead of just voice channel
n
# Warns agent if ACD and Direct phone calls were
# handled at the same time which causes problems
# with presets
y
# Prevent a TS.Wrapup() request from going out
# if this option is disabled
n
# Sends a VTel.VDUChange.event with a
# VTel.VDUWatch.event together, if enabled
n
# Default to FALSE.
# Allow VTel to create cached VDU/Call
Guide. Depending on your
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