Table of Contents
Advertisement
InCall
Description
A call has come off hold or a new call has been answered.
Output
Parameters
Examples
[VTel.InCall.event({0,"InCall",{1,1,{"vdu_id",
IncomingCall
Description
A new call has arrived.
Output
Parameters
Name
call_type
vdu_id
Examples
[VTel.IncomingCall.event({0,"IncomingCall",{2,2,{"call_type","direct"},
[VTel.IncomingCall.event({0,"IncomingCall",{2,2,{"call_type","ACD"},
Login
Description
The user has logged in.
Output
Parameters
Name
login_name
agent_name*
Name
Description/Comments
vdu_id
The EDU ID corresponding to the telephone call.
"2f562bfa00780261f430002"}}})]
Description/Comments
Identifies call as ACD or direct.
The EDU ID corresponding to the telephone call.
{"vdu_id","2f562bfa22"}})]
{"vdu_id","2df5d9e622"}})]
Event messages to other applications
Description/Comments
Telephony login ID.
Phone login ID.
Issue 2.1 August 2003
91
Advertisement
Table of Contents
