Busyoverride; Busyphoneset - Avaya Interaction Center Programmer's Manual

Methods

BusyOverride

IDL Syntax
ORBStatus BusyOverride( in string phonenumber );
Description If in call, and presets are on, changes the current preset to Busy and disallows
any attempts to change the preset for the remainder of the call unless by means of
another override command (such as ReadyOverride or WrapUpOverride).
If not in call, or presets are not on, behaves like the Busy command.
Input
Parameters
Output None.
Parameters
Examples
[VTel.BusyOverride("1234")]
[VTel.BusyOverride()]
Notes This method is dependent on the telephone switch and the type of phone
assigned. Refer to the IDL chapter of your Telephony Services manual.

BusyPhoneset

IDL Syntax
ORBStatus BusyPhoneset( void );
Description If there are no active calls, this sets the entire phoneset to the Busy state. If there
are active calls, the result is switch dependent (see the documentation for your
telephone switch).
Input None.
Parameters
Output None.
Parameters
Examples
[VTel.BusyPhoneset()]
Notes This method is dependent on the telephone switch. Refer to the IDL chapter of
your Telephony Services manual to determine availability.
54 VTel Programmer Guide
Name Required
phonenumber No
Description/Comments
Dialable number or null (default phone).