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Before You Begin
Contacting Technical Support
If you are having trouble using Avaya software, you should:
1. Retry the action. Carefully follow the instructions in written or online documentation.
2. Check the documentation that came with your hardware for maintenance or
hardware-related issues.
3. Note the sequence of events that led to the problem and the exact messages
displayed. Have the Avaya documentation available.
4. If you continue to have a problem, contact Avaya Technical Support by:
Logging in to the Avaya Technical Support Web site
●
http://www.avaya.com/support/qq
Calling or faxing one of the following numbers from 8:30 a.m. to 8:30 p.m. (Eastern
●
Standard Time), Monday through Friday (excluding holidays):
Sending email with your question or problem to crmsupport@avaya.com. You may
●
be asked to email one or more files to Technical Support for analysis of your
application and its environment.
Note:
Note:
Product Documentation
Most Avaya product documentation is available in both printed and online form. However,
some reference material is available only online, and certain information is available only in
printed form. A PDF document with detailed information about all of the documentation for
the Avaya Interaction Center is included in the Doc directory on the product CD-ROM. This
PDF document is also included on the separate documentation CD-ROM.
Readme File
The Readme file is a PDF file included on the Avaya Interaction Center software CD-ROM.
This file contains important information that was collected too late for inclusion in the
printed documentation. The Readme file can include installation instructions, system
10 VTel Programmer Guide
- Toll free in the U.S. and Canada: 1-888-TECH-SPT (1-888-832-4778)
- Direct line for international and domestic calls: 1-512-425-2201
- Direct line for faxes: 1-512-997-4330
If you have difficulty reaching Avaya Technical Support through the above
URL or email address, please go to
information.
http://www.avaya.com
for further
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