Assign; Busy - Avaya Interaction Center Programmer's Manual

Vtel programmer guide
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Assign

IDL Syntax
ORBStatus Assign( in string linktopic );
Description
For DDE communications, establishes a basic request and response connection
with VTel, allowing responses and events to be sent to the attached application.
Input
Parameters
Name
linktopic
Output
None.
Parameters
Examples
[VTel.Assign("DDEApp|DDETopic")]

Busy

IDL Syntax
ORBStatus Busy( in string phonenumber );
Description
If not in an active ACD call, this sets a phone to the Busy state. From within an
ACD call, it may either preset the Busy state or hang up the call, placing the
phone in the Busy state. For more information, see
page 18.
Input
Parameters
Output
None.
Parameters
Examples
[VTel.Busy("1234")]
[VTel.Busy()]
Notes
This method is dependent on the telephone switch and the type of phone
assigned. Refer to the IDL chapter of your Telephony Services manual. This
method does not typically affect incoming calls that are not processed through a
queue.
Required
Yes
Name
Required
phonenumber
No
VTel methods (requests from other applications)
Description/Comments
Application name and DDE topic.
Phone states after hang up
Description/Comments
Dialable number or null (default phone).
Issue 2.1 August 2003
on
53

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