Resynchronizing With The Phone - Avaya Interaction Center Programmer's Manual

Resynchronizing with the phone

Resynchronizing with the phone
Due to the server failure, all information on the current call has been lost.
In general, the agent will have to complete the current call manually. For some phones,
telephony control cannot be re-established until this is done. For example, if the DEFINITY
PBX is processing an ACD call to an agent, it will not allow the Avaya TS to re-establish
control until the call is ended.
There is the possibility that the Ready and Busy states may not be in sync after the
reconnection. This can usually be reset by pressing each button.
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