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In the second example, Susan Brown is the third agent to receive the call, and her wrapup
dialog does not allow for entry of Outcome codes.
{"Wrapup.1.VTel.jsmith.21.3.001","Branch Referral;Investment;Approved"}
{"Wrapup.3.VTel.sbrown.21.3.0","Branch Referral;Investment;"}
VTel DEFINITY reason codes
Note:
Note:
There are two options available. Depending on which options are chosen, a dialog box will
appear when the agent:
selects Logout
●
clicks the Busy button
●
The vtel.ini file is used to determine:
which of the two options is used (use of either or both is allowed)
●
the names of the tables that contain the Logout/Aux Reason Codes and their
●
corresponding descriptions
The following is an example of the settings that might be chosen in the vtel.ini file. The
tables named in the example must be defined using IC Manager. See the discussion of
Lookup Tables in
Note:
Note:
These reason codes are associated only with the DEFINITY switch. To
implement this functionality, appropriate settings must be made for the
switch.
IC Administration Volume 2: Agents, Customers, &
The code tables are loaded at agent login. VTel will access the Directory
Server to retrieve information stored in these tables. All of the tables contain
rows of codes and associated descriptions. In order to ensure a consistent
presentation within VTel dialogs, code descriptions should be restricted to a
maximum of 40 characters.
VTel DEFINITY reason codes
Queues.
Issue 2.1 August 2003
131
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