Wrapup; Wrapupoverride - Avaya Interaction Center Programmer's Manual

WrapUp

IDL Syntax
ORBStatus WrapUp( in string phonenumber );
Description From within an ACD call, may either preset the WrapUp state or hang up the call,
placing the phone in the WrapUp state. For more information, see
after hang up
Input
Parameters
Output None.
Parameters
Examples
[VTel.WrapUp("1234")]
[VTel.WrapUp()]
Notes This method is dependent on the telephone switch and the type of phone
assigned. Refer to the IDL chapter of your Telephony Services manual.

WrapUpOverride

IDL Syntax
ORBStatus WrapUpOverride( in string phonenumber );
Description If in call, and presets are on, changes the current preset to WrapUp and disallows
any attempts to change the preset for the remainder of the call unless by means of
another override command (such as BusyOverride or ReadyOverride).
If not in call, or presets are not on, behaves like the WrapUp command.
Input
Parameters
Name
phonenumber
Output None.
Parameters
Examples
[VTel.WrapUpOverride("1234")]
[VTel.WrapUpOverride()]
on page 18.
Name Required
phonenumber No
Required
No
VTel methods (requests from other applications)
Description/Comments
Dialable number or null (default phone).
Description/Comments
Dialable number or null (default phone).
Issue 2.1 August 2003
Phone states
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