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The vtel.ini configuration file
Annotated vtel.ini file
The reproduced vtel.ini file presented here contains additional comments, explanatory
notes, and references to the VTel documentation that expand on the function described.
!
!
Important:
# ----------------------------------------------------------------
# VTEL.INI
#
# VTel configuration file
# Syntactic rules:
#
Arguments are delimited by one-or-more spaces and/or tabs
#
Pound sign is a comment marker (#)
#
Comment markers hold to end of line
#
Blank lines are always ignored
#
Multiple spaces ignored unless within label arguments
#
Names are not case sensitive
#
Order of items within a section does not matter
#
Items not entered are given default values
#
True or False can be any of:
#
t true yes y on 1
#
f false no n off 0
# ACD Phone States:
# We use simple and generic terms here, which will probably differ
# in some respect from those used at any specific customer site.
For additional discussion of terminology, see
# Ready
#
#
#
# Busy
#
#
#
#
# WrapUp
#
#
#
#
#
# direct
#
#
106 VTel Programmer Guide
Important:
Important:
The file reproduced here is used with the stand-alone VTel application. The
vtel.ini file used with Avaya Agent has different settings than those
described here.
The phone is available to receive an ACD call from a
queue.
Synonym: Available
The phone is not available for ACD calls; the queue
will not send a call to a phone that is Busy. In most
cases, however, direct calls can still arrive.
Synonym: Auxiliary Work, Idle
The previous call has ended, but the operator is busy
and working on items related to that call. The phone is
effectively Busy, but separate time statistics are
maintained here by the PBX and/or VTel.
Synonym: After call work
A call that is direct to the operator's station or
logical phone number, and is not distributed by a phone
queue. These calls have a separate set of rules from
Definition of terms and concepts
on page 13
.
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