Testing The Exchange Server Setup; Troubleshooting Tips - Altigen AltiWare ACM 5.2 Administration Manual

Chapter 27: Microsoft Exchange Integration

Testing the Exchange Server Setup

You can use some simple procedures to make sure that the Exchange integration feature
is working correctly.
To test the integration, set up an extension in AltiWare (for example, extension 100) and
its corresponding mailbox in Exchange Server. Also, set up a PC with Outlook 2003/2007
configured for this user.
To Test Message Delivery to Exchange
1. Leave a voice mail for extension 100. The message light illuminates.
2. Log on to the Exchange Mailbox from Outlook and check for the message in the
inbox. The message should be titled Voice-mail from xxx and include the voice
mail as a
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To check Message State Change Notification
1. Log in to extension 100's voice mail from a phone. The message you left in the
preceding step should be there as a new message.
2. Save the message by pressing 3. Within approximately a minute, the message in
Outlook will become a saved message as well—it will no longer appear in bold.
To Listen to VM in Outlook
Open the message in Outlook, and open the
message.
To check Deletion Notification
1. Delete this message from Outlook.
2. Wait a couple of minutes, and then log on to extension 100's voice mail from a
phone. The voice mail should no longer be there.
If any of these tests fail, consult the "Troubleshooting Tips" section.

Troubleshooting Tips

To check profiles
1. Log on to the AltiWare system as the AltiGen service account (for example,
AltiGen_telesystem). You will need the password you set up when you installed
AltiWare.
2. Select Control Panel > Mail. (In Windows 2003, right-click Microsoft Office on
the Start menu, and select Properties.)
3. Click Show Profiles. Each mailbox has an account. For the test mailbox there
should be profiles named such as
AltiExch<ServerName><FirstName><LastName>
(for example, AltiExchMAILSERVERSaraMelon).
If you don't see any such profile, make sure that \altiserv\exe folder does not contain
the files
mapi32.dll
and start the Exchange Integration Service.
To delete old profiles
If an error occurred while AltiWare was creating mail profiles, the damaged profiles
would remain there until removed manually. After the re-configuration, the new profiles
can't be created, because the old ones still exist.
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AltiWare ACM 5.2 Administration Manual
attachment.
or
gapi32.dll
attachment. It should be the same
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. If these files exist, delete them, then stop