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Sharing the URL is pushing the link to the other user and simultaneously
opening the page in your own browser in such a way that when you act on
the page, the other user sees the results in their own browser. Sharing
allows you to guide the web-based caller through a site.
To work with web data when connected with a web-based caller, click the
Web Data button in the main window to open the Web Data dialog box.
Viewing Caller Data
The Source/Contact panel displays data collected in various ways:
• From an Auto Attendant/IVR if the caller has input data there in either
a PTSN or web call situation.
• From Supplemental Caller Data, including user data tagged to the call,
and data included by using the AltiAgent User Memo button, DDR,
ActiveX I/F, or Agent ActiveX I/F.
• From caller data collected from the web page form.
• From web URL paths—a URL history.
• From or input by the caller, such as IP address, name, account
numbers, and so on, including data from your external database such
as Outlook, if available.
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