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Station Conferencing
Note: In order to conference incoming calls, Single Call Waiting,
Multiple Call Waiting or Live Call Waiting must be checked in
the AltiAgent Configuration window, Call Handling tab.
While connected to the first party:
1.
Click the Conference button.
2.
In the dialing field, enter the extension or phone number you want to
conference with, then click Dial.
While AltiAgent dials the new number, the first party goes into Hold
Pending status, and you see a confirmation dialog box:
3.
After the third party answers, you can announce the conference by
clicking OK in the dialog box. If the third party does not answer, click
the Cancel button.
4.
Click the Conference button again to initiate the three-way
conference. Both calls will be displayed as Conference status.
AltiAgent Manual
29
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