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Tagging Pages for URL History
To appear in the URL history, the pages the caller visits prior to the call
must be tagged, as shown below:
<head>
<script language="JavaScript" src="Webcall.js"></script>
<script language="JavaScript">
tagURL(location.href)
</script>
</head>
For more information on configuring:
•
IVR Data: Refer to "Web URL Push/Web Sharing" on page 15.
•
Form Data: "Customizing Contactaltigen.htm" on page 8 or "Cus-
tomizing Contact.htm" on page 13.
Scenario 1—Caller Data from Web Page
The following scenario, based on contactaltigen.htm, exemplifies the
simplest implementation of AltiWeb.
1.
A web caller browses the company web site and has a question
regarding some product information.
2.
The web caller clicks the "contact us" link on the web page. The
Customer Information page (contactaltigen.htm) opens.
AltiWeb
AltiWeb
5
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