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Configuring DNIS Routing
Adding and Deleting DNIS Route Entries
To add entries to the DNIS routing table, click the Add button. In the dialog
box that appears, type in a DNIS Number and a descriptive DNIS Name,
then click OK.
The number and name entries have the following requirements:
•
The DNIS Number must be devoid of all characters EXCEPT "-"
(hyphen), "*" (asterisk), and the numbers 0–9. For example, 2529876
is an acceptable entry.
•
The DNIS Name is descriptive and optional; it can be used to remind
you about the nature of the number and routing. For example, you
might give the 2529876 number the name, "Tech Support."
To delete an entry, select it in the DNIS number list, then click Delete.
Defining the Routing
After adding an entry, you define it by first selecting it in the list. When you
select an entry, its name and other defined attributes, if any, appear in the
options at the right of the window. You can edit any of these attributes.
For each number, you can set routing for three distinct time periods defined
in the Business Hours window (see "Setting Business Hours" on page 5-
10):
•
During Business Hours
•
Outside Business Hours
•
Non Workdays
Within each of these three time slots, you have the following routing
options for incoming calls:
•
Route to a particular extension selected in the drop-down list
•
Route to a particular Auto Attendant number selected in the drop-
down list
•
Route to the operator
Also, you can set additional routing attributes based on:
•
Business Hours Profile—routes incoming calls based on Business
Hours Profiles configured in System Configuration (see "Setting
Business Hours" on page 5-10)
5-32 AltiWare OE System Installation & Administration Manual
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Troubleshooting
