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•
Digit Collection - caller can be prompted to enter numbers, which are
then collected and used for routing the call.
•
Direct Station Transfer - allows the Auto Attendant to handle all
incoming calls instead of being answered by an operator. Callers can
dial an extension number to reach a specific station or use the name
directory to find an extension number.
•
Failover Routing - allows the Auto Attendant to provide a new menu
path as a failover action if the Collect Digits action fails.
•
Multiple Attendant Support - allows up to 255 programmable Auto
Attendants.
•
Name Directory Service - allows callers to hear a list of employees
and their extension numbers.
•
Nine-level Programmable Menus - allows multiple levels of
recorded menu options for specific routing of calls.
•
Programmable Time-Out Handling - allows the administrator to
select the action the system should take if there is no digit detected by
the caller within specified seconds.
•
Schedule-Based Call Processing - routes calls differently for
different times of the day.
•
Web-based Call Processing - allows the Auto Attendant to accept
calls placed over the World Wide Web.
AltiGen Voice Mail Features
The AltiGen Voice Mail System is a sophisticated message management
system that provides the calling and the called parties with enhanced
communication features. It allows greater accessibility, faster reply time
between parties, and reduces the frustration of telephone tag.
The AltiGen Voice Mail System is described in the AltiServ User Guide. A
summary of voice messaging features include the following:
•
AltiGen Voice Mail Access from Voice Mail Greeting - users can
log into the AltiGen Voice Mail System by pressing * during the voice
mail greeting of any extension.
•
AltiGen Voice Mail Quick Features - allows direct access to a
specific AltiGen Voice Mail menu without having to login to AltiGen
Voice Mail System.
AltiWare OE System Installation & Administration Manual
Overview
1-19
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Table of Contents
Troubleshooting
