Troubleshooting; Paper Jams; Checking Error Messages; Clearing Paper Jams - Oki MPS4200mb Basic User Manual

7. Troubleshooting

This chapter provides solutions to the problems you may encounter while operating your machine.

Paper Jams

This section explains how to clear paper jams.
Reference
For details on the location of each component of the machine, refer to
For details on the location of each component of the machine, refer to

Checking Error Messages

When a paper jam occurs, the [Paper jam] or
[Document jam] message appears on the
display screen and the <STATUS> key on the
operator panel blinks. The error code and
description differ according to where the paper
jam occurs.
Check the error code that appears from the list
below and refer to the relevant procedure to
clear paper jams.
Error
Message
code
370 Paper Jam Occurs: 3##
Please open the scanner unit and
371
the top cover And, please check.
372
Please see Help for details.
380
381
382
389
390
391 Paper Jam Occurs: 3##
Please pull out the paper cassette of
392
the indicated tray. And, please check.
Please see Help for details.
Document Jam Occurs.
Please open the scanner unit and
the ADF cover. And, please check.
Please see Help for details.
"Cleaning Your Machine" on P.
"Names of Components" on P.

Clearing Paper Jams

CAUTION
Since the fuser unit right is extremely hot,
perform the operation with care.
Note
The image drum (the green tube) is very delicate. Handle
it carefully.
Do not expose the image drum to direct sunlight or very
bright interior light (approximately more than 1500 lux).
Even under the normal interior light, do not leave it for
more than 5 minutes.
Error Code 370, 371, 372 (Duplex
paper jam)
Remove any documents from the
1
document tray if any.
Open the scanner unit.
2
Reference
page
Press the top cover open button(1) and
3
open the top cover.
P.126
P.126
P.126
P.128
P.128
P.128
P.128
P.129
P.130
P.130
P.131
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165.
15.
Possible to get burned.
1