File No. 960-140
1.2
Troubleshooting Flowchart
Use the flowchart in Figure 2-1 as a guide for determining which troubleshooting procedures
to execute. Before going through the flowchart steps, verify the following:
Ask the user if a password is registered and, if it is, ask him or her to enter the
password. If the user has forgotten the system password, perform the following
procedure at the appropriate step in the flowchart in Figure 2-1:
Connect the printer port wraparound board (F31PRT), then turn the POWER switch
on. The computer will override the password function by erasing the current
password.
Verify with the customer that Toshiba Windows
Toshiba operating systems can cause the computer to malfunction.
Make sure all optional equipment is removed from the computer.
Make sure the floppy disk drive is empty.
1-2
®
95 is installed on the hard disk. Non-