Appendix G Contacting Customer Support And Returning M120 Hardware; Locating M120 Component Serial Numbers; Displaying M120 Router Components And Serial Numbers - Juniper M120 Hardware Manual

APPENDIX G
Contacting Customer Support and
Returning M120 Hardware

Locating M120 Component Serial Numbers

Displaying M120 Router Components and Serial Numbers

Copyright © 2010, Juniper Networks, Inc.
Locating M120 Component Serial Numbers on page 257
Contacting Customer Support on page 263
Returning a Hardware Component to Juniper Networks, Inc. on page 264
Tools and Parts Required to Remove Components from an M120 Router on page 265
Packing the M120 Router for Shipment on page 265
Guidelines for Packing M120 Components for Shipment on page 267
Displaying M120 Router Components and Serial Numbers on page 257
M120 Chassis Serial Number Label on page 259
M120 CB Serial Number Label on page 259
M120 FEB Serial Number Label on page 259
M120 FPC Serial Number Label on page 260
M120 CFPC Serial Number Label on page 260
M120 PIC Serial Number Label on page 261
M120 Power Supply Serial Number Labels on page 262
M120 Routing Engine Serial Number Label on page 263
Before contacting Juniper Networks, Inc. to request a Return Materials Authorization
(RMA), you must find the serial number on the router or component. To list all of the
router components and their serial numbers, enter the following command-line interface
(CLI) command:
user@host> show chassis hardware
Hardware inventory:
Item Version
Chassis
Midplane REV 01
FPM Board REV 03
FPM Display REV 02
Part number Serial number
JN000023AC
710-013667 RB4724
710-011407 CJ9521
710-011405 CP6650
Description
M120
M120 Midplane
M120 FPM Board
M120 FPM
257