APPENDIX D
Contacting Customer Support and
Returning Hardware
Contacting Customer Support
Return Procedure
Copyright © 2010, Juniper Networks, Inc.
See the Juniper Networks Web site for complete customer service information:
http://www.juniper.net/support/guidelines.html
This appendix contains the following sections:
For your convenience, we provide multiple options for requesting and receiving technical
support from the Juniper Networks Technical Assistance Center (JTAC):
By the Web using Juniper Networks, Inc. Case Manager:
https://www.juniper.net/cm/index.jsp
By telephone:
From the US, Canada, and Mexico at 1-888-314-JTAC
From all other locations at 408-745-9500
When you need to return a component, follow this procedure:
Determine the part number and serial number of the component. For instructions, see
1.
"Locating Component Serial Numbers" on page 112.
111