Locating Component Serial Numbers - Juniper E SERIES BROADBAND SERVICES ROUTERS 11.3.X - E120 AND E320 HARDWARE GUIDE REV 9-29-2010 Hardware Manual

E120 and E320 11.3.x Hardware Guide

Locating Component Serial Numbers

112
Obtain a Return Materials Authorization (RMA) number from the Juniper Networks
2.
Technical Assistance Center (JTAC). See "Information You Might Need to Supply to
JTAC" on page 113.
Provide the following information in your e-mail message or during the telephone call:
Part number and serial number of component
Your name, organization name, telephone number, and fax number
The shipping address for the replacement component, including contact name and
phone number
Description of the failure
The support representative validates your request and issues an RMA number for
return of the component.
Pack the routing node or component for shipment, performing the procedure described
3.
in "Returning Products for Repair or Replacement" on page 114.
Before contacting Juniper Networks to request a Return Materials Authorization (RMA),
you must find the serial number on the chassis or component. To list all the chassis
modules and their serial numbers, enter the following command:
host1#show hardware
You can also find the serial numbers on the modules. ID labels are usually applied near
the ejector. See Figure 36 on page 113.
Fan trays are not listed in the show hardware command output. You must remove the
fan tray bezel to view the serial number ID label.
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