Creating A Diagnostic File; Using Intel® Client Backup And Recovery - Intel D39172-003 User Manual

Troubleshooting
I can't change my backup schedule.
I forgot my recovery password.

Creating a Diagnostic File

Note: This diagnostic file does not include the log files associated with the Intelligent
Using Intel® Client Backup and Recovery
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and Recovery so that it can retrieve the new IP address. You must do this each time
the IP address on the storage system changes.
On the Status page, make sure that the Status is Normal. If protection is stopped (for
example, if you recovered the disk or recovered a different partition on the same disk),
you cannot change the schedule until you resume protection by clicking Back Up Now.
Reset the password using the storage system (as described in
page 54). Once you reset it on the storage system, you can use the new password with the
recovery CD or for booting remotely from the storage system.
In some cases, you might need assistance from Technical Support to solve problems that
you might have with Client Backup and Recovery. When you contact the Technical
Support team, they might ask you to create a diagnostic file to help them better understand
your environment and configuration settings.
You can create a diagnostic file using either the Intel® Client Backup and Recovery
application or, in the event of a system failure, using the recovery CD. To create a
diagnostic file using the recovery CD, the computer must have a floppy disk drive or a
directly connected USB disk.
Management Agent (IMA). You might be asked to send those files (iscmlib.log and
iscmservice.log) separately.
To create a diagnostic file using Intel® Client Backup and Recovery:
1. Run Intel® Client Backup and Recovery (as described in
Backup and Recovery" on page
2. From the Action menu, click Create Diagnostic File.
3. Click Save to save the file using the default file name, or type the desired file name in
the File name text box and then click Save.
If desired, you can save the file in a different location.
Once the file has been created, you can send it to Technical Support.
95).
Intel® Entry Storage System SS4000-E User Guide
"Managing Backups" on
"Starting Intel® Client