Troubleshooting The Storage System - Intel D39172-003 User Manual

Troubleshooting

Troubleshooting the Storage System

I can't access the Manager.
I forgot the password for logging in to the Manager.
Note: This also resets the storage system to its original network settings. If you previously
The users can't access the shared folders.
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This section provides general information about common problems that you might have
with your storage system and steps you can take to resolve them.
This can occur if you attached the network cable after powering on the storage system.
Shut down the storage system, make sure the network cable is attached, and power it on
again.
If you're using the Console, make sure the computer where the Console is installed is in
the same subnet as the storage system.
If you're using a Web browser, make sure the name or IP address of the storage system is
correct. You can use the storage system name only if your computer is in the same subnet
as the storage system, if you added the storage system's IP address and name to your local
hosts file, or if you manually registered the name with a DNS server in your network. In
addition, if you configured the storage system to use a specific IP address, you might need
to specify the IP address of the gateway in your network before you can successfully
access the Manager using a Web browser. First access the Manager using the Console (as
described in "Logging in to the Manager" on page
address (as described in
using a Web browser.
You can reset the storage system to use its original administrator user name (admin) and
password (storage) by pressing the small, recessed reset button on the back of the storage
system.
configured the storage system to use a specific IP address, it will now obtain its IP
address from the DHCP server (if any). If you don't have a DHCP server on the network,
it will use its default IP address (192.168.0.101). For information about changing these
settings, refer to "Changing the Network Settings" on page
In addition, pressing this button restarts the storage system, which might adversely affect
user connections to shared folders. Be sure to do this only when users are not connected to
shared folders or performing recovery.
•
Make sure the storage system is powered on, connected to the network, and operating
properly.
•
Make sure the user configuration is correct.
For Windows or Mac OS X users, try changing the password (as described in
"Modifying Users" on page
"Changing the Network Settings" on page
42) and accessing the shared folder again.
Intel® Entry Storage System SS4000-E User Guide
27) and then specify the gateway
64.) and try to access it
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