Troubleshooting Intel® Client Backup And Recovery - Intel D39172-003 User Manual

Troubleshooting
A package size error appears when I upgrade the firmware
Troubleshooting Intel® Client Backup and Recovery
Note: If you need help from Technical Support, you might be asked to create a diagnostic file.
The disk that I want to protect isn't listed.
Errors occur when I try to protect a disk.
www.DataSheet4U.com
Note: If errors occur when you're protecting a disk for the first time, invalid backups might be
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If you downloaded the firmware from a website or copied it from a CD, compare the
original size of the package file with the size of the package file that you're using. If they
differ, download or copy the file again to ensure that it is not corrupted.
If the problem persists, restart the storage system before upgrading the firmware. This
ensures that any temporary files on the storage system are deleted before the firmware is
upgraded.
This section provides general information about common problems that you might have
with Intel® Client Backup and Recovery and steps you can take to resolve them.
For information about this procedure, refer to
Intel® Client Backup and Recovery does not support dynamic disks. These types of disks
are automatically filtered from the list of disks that you can protect.
•
When adding a storage system to the list of backup locations, make sure that you're
using the correct name or IP address of the storage system.
•
If the storage system is already listed, select it in the list of backup locations and then
click Remove. Then click Add to add it again. This resets the settings in the
Microsoft iSCSI Initiator* which might cause authentication problems.
•
Make sure the storage system is powered on.
•
Make sure the computer is connected to the network and can otherwise access the
storage system.
To check the network connection, click Start --> Run and type
prompt, type the following:
IP_address
ping
where IP_address is the IP address of the storage system. If you do not see
, the problem is with your network.
from...
•
Make sure that sufficient space is available on the storage system. At least an
additional 20% of the disk size is required for changed data. For example, if the disk
that you want to protect is 15 GB, at least 18 GB of space must be available on the
storage system. The Home page in the Manager (described in
About Your Storage System" on page
created on the storage system. To ensure that you don't use up disk space unnecessarily, be
"Creating a Diagnostic File" on page
"Viewing Information
30) displays the amount of available space.
Intel® Entry Storage System SS4000-E User Guide
164.
. At the command
cmd
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